Personal data protection

Scope of application

The confidentiality and security of the personal data of our customers and user of our website  (hereinafter referred to as "the Website") is very important to us, and this document is intended to explain in a transparent manner what data is processed, why it is collected, stored, shared or used by us, and what action you can take.

The Website is managed by the Fondation EME (Ecouter pour Mieux s’Entendre) (hereinafter “EME”) and it may be used free of charge.  EME reserves the right to modify the content of the Website or to suspend the Website, without notice, for maintenance, updating or any other reason deemed necessary by EME. In particular, EME may, at any time, remove, add, supplement or clarify all or part of the information and services contained or offered on the Website.

Anyone who accesses the Website via the Internet and uses it to browse or collect information, data, documents or other services is deemed to be a "user" of the Website and to have read and accepted all of the terms and conditions contained in this document. Prior to browsing this Website, users must refer to the latest version of this document, which is always available at Only the most up to date version of this document available online is deemed in force and applicable.

What data do we collect, how do we process it and for how long?

The personal data you provide us with...

We process your personal data when you use our Website, for instance, to obtain information, to request information via the forms provided on the Website or to subscribe to newsletters regarding our services. We process the data in accordance with the applicable legal provisions. part of your requests for information by e-mail:

You may also contact us using one of the e-mail addresses provided on the Website.

The personal data you disclose to us, such as your first name, surname, title and e-mail address will be saved during the processing of your request and then deleted by us.

No data is disclosed to third parties and the data is used exclusively for the purpose of processing the conversation. part of Newsletters EME:

If you opt to subscribe to one of our Newsletters offered on our Website, the data collected during the registration process, such as your first name, surname, title, e-mail address, telephone number and postal address, will only be used to send the Newsletter in question.

This processing is based on the execution of the contract between the parties.

Your data will not be stored for any longer than the time you are subscribed for the service. Your data is deleted once you unsubscribe.

Personal data collected and used by a third party...


... within the framework of donations made either by internet (through our website), by digicash or directly to our bank account:
In the case of a donation made via our website, your data will be processed securely by the Saferpay service.

Your personal data will be stored in the EME database for the purpose of their processing, namely the internal management of the donation made. They will be included in our personal database so that we can send you a tax receipt for the donation made and an annual information brochure. If, after your donation has been processed, you would like your personal data to be deleted from the database, please inform us in writing at contact@fondation-eme. lu. Your data will be immediately deleted from our database and you will no longer receive our brochures. EME ensures that personal data are not transmitted to third parties. You have the right to rectify and access your data at any time. In this case, please inform us in writing at the following address: contact@fondation-eme. lu.


…using links to other Websites:


With a view to providing more effective information to our user, the Website may contain links to other websites that may be useful or interesting to you.

EME does not monitor the content and information of these Websites and therefore cannot be held responsible for the content and information presented on these websites, nor for the privacy practices or policies of the personal data on these websites. Clicking on these links will redirect you to these websites, which have their own privacy policies.

using embedded YouTube Video links:


While browsing our Website, you will see that we embed YouTube videos in some pages of our Website and on our Website's blog. Viewing these pages may result in YouTube content being loaded. When you view these pages, YouTube also receives your IP Address, which is a technical requirement for displaying the content. We have no influence on how YouTube processes your data.

…using links to Vimeo content:


While browsing our Website, you will see that we embed Vimeo videos in some pages of our Website and on our Website's blog ( Viewing these pages may result in Vimeo content being loaded. A connection is established between your browser (end device) and Vimeo's servers when you view these pages. Your data, such as your IP address and the device you use to visit the page, as well as your activity, may also be processed. By loading the video file and initiating any other interaction with the video playback service, Vimeo may then be able to process more of your personal information, for example, to analyse the video you are watching or your interests. Vimeo uses web tracking for its own Website's pages through its video playback service. Such tracking is active, regardless of whether or not you are registered or connected to Vimeo. Unfortunately, we have no influence on or control over the tracking methods used by Vimeo or the related services. Please be aware that we cannot exclude the possibility that Vimeo may use your profile data to analyse your approximate location, interests, files you are viewing, etc. Please also refer to Vimeo's privacy policy at

…using embedded links to social media:


We have official accounts on the following social media and we embed links to these media on some of our Website's pages: EME/ EME/ EME

These services allow us to stay in touch with our user in a variety of ways, to promote our events and services in order to spark interest in what we do.
We do not collect, store or process, at any time, the personal data of our users visiting these pages. Social media may use web tracking on their web pages/ Please note that there is a possibility that these social media may use your profile data to analyse your habits; personal relations, preferences, etc. We have no influence on or control over the way social media process your data.


…using Google Analytics:

The Website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), which collects website usage statistical data so that website operators can improve their website's offering. Using cookies, it stores anonymous browsing-related information and more specifically the pages viewed by the user, the date and time pages were viewed, the website sources from which our Website was accessed, the geographical area of and the computer equipment used by the user while browsing (operating system, browser, screen resolution, etc.). Google Analytics send this generated data (including part of the user's IP address) to Google servers in the United States. Google uses this information to assess the browsing habits of website users and to compile reports on website activity. These reports can only be viewed by the Institution. More information about Google Analytics can be found at

User rights

In accordance with the regulation, the user has a right of access and may ask whether or not their personal data is processing by us, and, if necessary, information about how it is processed.

In addition, the user has a right to rectification of their data, a right to restriction of processing of their information and, if necessary, a right to erasure of their personal data.

You also have a right to object, on legitimate grounds, to your personal data being processed. Thus, we will no longer process your personal data, unless legitimate and compelling reasons prevail over your interests as well as your rights and freedoms.

The user also has a right to withdraw their consent at any time. Furthermore, and except in cases where the processing of their data is mandatory (collected, for example, as part of a legal obligation), the user may, for legitimate reasons, object to it.

If the user so wishes, they can exercise these rights and/or request this information to be sent to them by contacting the Institution via the contact details provided above. The user may also file a complaint with the National Commission for Data Protection located at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette. 

Who to contact in the event of disputes or questions?

The data controller as defined by the General Data Protection Regulation (EU) 2016/679 (GDPR) of the European Parliament and of the Council of 27 April 2016 (hereinafter "the regulation") is:

Fondation EME (Ecouter pour Mieux s’Entendre)

1, Place de l’Europe

L-1499 Luxembourg

Trade register number G200


Tel. (+352) 260227-430/435

Applicable law and competent courts

Any disputes relating to the use of this Website and its services shall be governed by Luxembourg law and shall be subject to the exclusive jurisdiction of the Grand-Duché de Luxembourg.

2020 version